Return Policy
RETURN & EXCHANGE POLICY
All sales final. No returns. In case of damaged or missing merchandise, we are able to offer either a full refund or exchange for the item in question within two weeks of customer receipt date and depending upon availability. We cannot guarantee that purchased items will remain in stock. To acquire a refund or exchange, we require a receipt and visual proof of damage. In case of damaged merchandise, please do not send your purchase back to the manufacturer. For all requests, please contact customer service at info@raptees.us with your order number.
INTERNATIONAL POLICY
Due to customs charges, we unfortunately cannot accept international returns at this time. All orders shipping outside of the USA are considered FINAL SALE.
For all orders shipping outside of the US, the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.
All purchases must be paid for in U.S. dollars at the prices shown on our website.